Terms on this page
Policies — AutoVignette Austria
Scope of Our Service
AutoVignette Austria is an independent information resource providing guidance on Austrian motorway vignette requirements. We do not sell vignettes, process payments, or act as an agent for ASFINAG or any government body. All information is provided for guidance purposes only.
Inclusions and Exclusions
| Included in Our Service | Excluded from Our Service |
|---|---|
| ✓ Accurate vignette price information | ✗ Vignette sales or purchase processing |
| ✓ Explanation of vignette types and validity | ✗ Legal advice or representation |
| ✓ Purchase process guidance | ✗ Guarantee of fine avoidance |
| ✓ Special toll road information | ✗ Real-time traffic data |
| ✓ FAQ and glossary | ✗ Vehicle registration services |
| ✓ Complaint procedure guidance | ✗ Official ASFINAG customer service |
| ✓ Service area maps and descriptions | ✗ Refund processing for vignettes |
| ✓ Comparison tables for decision-making | ✗ Personal data storage for vignette purchase |
Boundaries and Exceptions
- We do not guarantee that our information is free from errors; always verify with official ASFINAG sources before purchase.
- Prices listed are based on official ASFINAG publications and may change; we cannot be held responsible for price discrepancies.
- We are not responsible for fines incurred as a result of relying solely on our information without verifying with official sources.
- Our service area descriptions are based on publicly available ASFINAG data and may not reflect temporary road closures or changes.
- We do not provide legal advice; consult a qualified Austrian lawyer for legal matters relating to traffic offences.
- Digital vignette registration issues must be resolved directly with ASFINAG customer service.
- We cannot process refunds for vignettes purchased through ASFINAG or other retailers.
- Information about special toll roads is provided for guidance; actual toll amounts may vary seasonally.
Complaints and Appeals Procedure
If You Receive a Vignette Fine
- Do not ignore the fine notice. Ignoring it will result in escalation and higher penalties.
- Review the fine notice carefully. Note the date, time, location, and alleged offence.
- If you believe the fine is incorrect, gather evidence: purchase receipt, digital vignette confirmation, photos of your windscreen sticker.
- File an objection (Einspruch) with the issuing authority within two weeks of receiving the notice.
- Address your objection to the authority named on the fine notice (typically the local Bezirkshauptmannschaft or Magistrat).
- Include your full name, address, vehicle registration, and all supporting evidence.
- Keep copies of all correspondence.
- If your objection is rejected, you may appeal to the Landesverwaltungsgericht (Administrative Court of the relevant federal state).
Complaints About Our Service
If you have a complaint about the accuracy or quality of information on this website, please contact us at [email protected]. Include the specific page URL, the incorrect information, and the correct information with a source reference. We will investigate and respond within 5 business days.